Job Description

Greetings from Telligent

Job Description for Customer Service Process International Voice Support :

• Provide customer support and resolve customer queries via phone and email.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

• Minimum of 6months of experience with Customer Support Experience in an International Voice Process (no blended profile)
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Should be quick learner and self-motivated.

Core Competencies

• Pleasant, professional and courteous personality.
• Excellent Problem Solving and Customer Service Skills
• Ability to think creatively and should have positive attitude.
• Strong analytical & Interpersonal skills

Benefits

• Best in the industry pay
• Performance based incentives
• Incredible growth opportunities from internal IJPs
• Regular Rewards and Recognition Program
• Monthly Employee Engagement Activities

Note: Due to the current situation you will be doing " WORK FROM HOME" until further notice from the Organization.

Interested Candidates can share their CV with gauri.deshpande@teamblr.com.
 

Role : Associate/Senior Associate -(NonTechnical)

Industry Type : BPO, Call Centre, ITeS

Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations

Employment Type :Full Time, Permanent

Role Category : Back Office/Web/Transaction Processin

Skills Required: BPO,Back Office,Call Centre,Customer Support,OPERATIONS,Voice Support,Customer Service,KPO,ITES,Associate,LPO,Transaction Processing,Senior Associate -(NonTechnical)