Job
Description
About Us
We hire smart and inTelligent people who are experts in their field, think critically and have the ability to learn from others and go to the next level.
Telligent Support has 18+ years of experience in providing business process outsourcing solutions and services to international clients and their global customers. Our mission is to treat our employees and clients with the highest standards as we believe Happy Employees Equals Happy Customers. Please visit us at www.telligent.in for further details.
Role Brief: Wed like you to provide intelligent and engaging email responses to our tech-savvy and passionate customers. So, if you are an excellent native English writer and love learning about new technology then come work for us and get paid to do meaningful and exciting work.
Core Responsibilities:
- Provide support and resolving technical issues via email, phone and other electronic communications
- Build credibility and trust with the players by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ CSAT scores for the work performed
- Apply advanced troubleshooting techniques to provide unique solutions to our customer's individual needs
- Leverage your experience to provide feedback to the team on how to improve our services
- Drive customer communication during critical events.
Candidate Preference:
- 6 months to 4 years of customer service experience through phone, email and chat. Experience in the gaming/tech support would be an asset
- Excellent oral and/or written communication skills
- Customer service experience with strong customer focus
- Excellent team player with experience and passion for gaming
- Strong multi-tasking skills
- Strong analytical and troubleshooting skills and experience
- Self-starter who is excited about learning new technologies on a daily basis
Benefits
- An attractive compensation package with performance-based incentives
- Excellent growth opportunities from internal IJPs
- Outstanding rewards and recognition program & employee engagement activities
- Free unlimited meals
- Free transportation (both ways) for maximum ease
- Medical Insurance
Note: Due to the current situation you will doing " WORK FROM HOME" until further notice from the organization
For more information contact CHAMPAK @ 7829960123 or you can share your CV with
champak.bv@teamblr.com