Job
Description
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Introduction
At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
As a IMAC Coordinator, you will be responsible for managing and performing Voice Operations
If you thrive in a dynamic, reciprocal workplace, IBM provides an environment to explore new opportunities every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities:
- Logical decommissioning / adding of phones from & to Telecom Manager and configurations.
- Supporting global operations and be ready to work in shifts to support global teams.
Required Technical and Professional Expertise
- Minimum 3+ years of IT Experience
- Knowledge of Network Infrastructure (Voice Infra). Must have worked on Cisco Hosted Collaboration Solution (HCS) or CUCM and used Cisco Unified Communications Domain Manager (CUCDM) or similar tools for administration.
- Proficient in using CUCDM tool to (Create, Modify and Delete Profiles) and have a good understanding in provisioning of Phone or Jabber profiles.
- Working knowledge of Service Management tool - Service Now (SNOW) / Slack / Webex
Preferred Technical and Professional Expertise
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing, publications
- You’ll have access to all the technical and management training courses to become the expert you want to be
- You’ll learn directly from experienced developers in the field, our team leads love to mentor
- You’ll have the opportunity to work in different areas to figure out what really excites you.