Job Description

• Process client s queries (via phone, chat and case management system).
• Process HR transactions (e.g. joiners/leavers, time and attendance, right to work etc).
• Provide clarification of HR policies and procedures.
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan.
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes- Liaison with internal delivery teams and multiple stake holders from client end.
• Reporting errors and issues to the Team leader on time.
• Ensuring quality and timeliness of work.

Primary Skills

• Focused, diligent, high on quality and timeliness are the basic requirements for the role.
• Reporting data for personal performance and maintaining personal tracker.

Secondary Skills

• Good verbal and written communication skills.
• Positive team player.

Skills Required: HR Administration,Process Mapping