Job Description

Roles and Responsibilities

Nature of a job: Work from Home - Customer Support (Email & Voice)

Timings: Preselected schedule by consultant of 8 hrs, between 9am to 9pm anytime (Schedule adherence is a must)

Job Description:

1) Mandatory 8 hours of login time including productive call handling time and Idle time and at least 25 working days in the month.

2) Respond promptly to customer inquiries both on call and email response

3) Resolve customer complaints

4)Know the products inside and out so that you can answer queries and resolve complaints

5)Process orders, forms, applications, and requests

6)Keep records of customer interactions, transactions, comments and complaints

7) Maintain positive, empathetic and a professional attitude towards customers at all times

8) Ensure customer satisfaction and provide professional customer support

Desired Candidate Profile

1) Minimum Graduation Any stream/Any year pass out (should hold a valid full time Graduation certificate)

2) English & Hindi languages (proficiency in both languages is a must)

3) Must have a Laptop or a Computer (good working condition)

4) Android mobile phone (preferably a latest version)

5) High speed internet connectivity (preferably Broadband/Wifi)

6) A silent room to work

7) Fresher or experienced, any field welcome, should be 18+ and no Age Limit

Interested candidates can share their profile on Wfh@smarterbiz.ai

Perks and Benefits

1) Complete Work from Home platform

2) You can work from any where (PAN India)

3) Fixed Pay 12K Plus Plus Incentives

4) No Age Limit

If your Interested Kindly contact the HR for Phone Interview ( 11AM to 6PM).

1. Clifford - 7020526699

2. Gayathri - 9746963896

Thanks & All the Best!!

Skills Required: BPO,Back Office,Call Centre,OPERATIONS,Customer Service,KPO,ITES,Associate,LPO,Transaction Processing,Senior Associate -(NonTechnical)