Job
Description
Key Responsibilities:
- Monitor, troubleshoot, and escalate production problems as per operations processes, affecting the network infrastructure that includes Routers, Switches, Firewalls and Load Balancers
- Troubleshoot Routing and performance-related issues on the LAN/WAN.
- Implement change requests as per business needs on Routers, Switches, Firewalls and Load Balancers.
- Work with the vendor\product in delivery of data network service, hardware and software to agreed service levels.
- Supervising responsibilities including interviewing and training/coaching NOC team members.
- Keep up to date with new networking products and services.
- Handling and Escalating highly impacting operational issues to upper management and/or 3rd party vendor escalation
- Network and structure cabling design and Implementation.
- Perform vendor interaction with internal and external support organizations
- Participate in team projects and project/technology transition
- Troubleshoot, and escalate production problems affecting the network and systems infrastructure
- Identify and resolve chronic issues.
Knowledge and Skill Requirements:
- 10 - 12 years experience in the troubleshooting and performance management of Data Center /ISP infrastructure networks.
- Customer service skills and client focus
- Strong communication and interpersonal skills including an ability to convey technical information using non-technical language
- Hands-on experience troubleshooting Cisco routers & switches, Foundry/Brocade L2/L3Switches, Juniper Routers/Switches, Force10 and HP L2 switches.
- Knowledgeable in the following data circuit technologies TDM, MPLS, Ethernet, EoSDH and POS
- Expert knowledge in service provider level networking with knowledge in TCP/IP, Routing Protocols (OSPF and BGPv4, RIP etc). Specific knowledge of BGP, OSPF and IP protocols in MPLS & none MPLS Environment.
- Good understanding of high availability fundamentals (HSRP and VRRP)
- Hands-on experience on Cisco ASA and Fortigate, Juniper SRX FirewallHands-on experience on Load Balancers (Cisco, Citrix Netscaler, Radware and F5)
- Hands-on experience of LAN switching technologies: STP, Trunking, EtherChannel
- Expert Knowledge of VPN technologies and IPSec, SSL and GRE protocols.
- Understanding of network protocols like FTP, TFTP, NTP, SNMP, DNS, DHCP
- Organizational and problem-solving skills
Skills Required: Networking,IT - Software, customer Service,Good Communication Skills,Team Handling
Other
Requirements :
Department: IT Operations / EDP / MIS
Industry: IT-Hardware / Networking