Aionex Outsourcing Services Pvt Ltd

Hiring for Team Leader

Aionex Outsourcing Services Pvt Ltd
500000 - 700000 P.A.
4-9 Years Full Time
Bangalore, Karnataka, IN
  

Vacancy: Not Disclosed Posted: 3 years ago Applicants: 0
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03-12-2020 - 03-12-2020


Job Description

Job Requirements:

  • Improves the customer's experience by understanding and focusing on what's important, measuring how we are doing and driving the necessary actions to improve
  • Models the highest standards of customer service to employees
  • A high performing team that meets or exceeds critical metrics and drives business unit priorities.
  • Accurate, efficient resolutions to complex escalated customer issues.
  • Drives continuous performance improvement for business results.
  • Helps team identify, and if needed, remove obstacles, then frames and escalates issues if they cannot be resolved quickly
  • Influence all aspects of performance management including staffing decisions (including hiring and terminations as appropriate), goal setting, development planning, performance evaluations, performance improvement, motivation and recognition.

Skills Required: Customer Retention,Team Leading Skills,Team Handling,Escalation Management,Customer Service Operations


Other Requirements :

Department: Customer Service (Domestic)

Industry: Internet / E-Commerce


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