Walkin Details
03-12-2020 - 03-12-2020
Job
Description
Job Requirements:
- Improves the customer's experience by understanding and focusing on what's important, measuring how we are doing and driving the necessary actions to improve
- Models the highest standards of customer service to employees
- A high performing team that meets or exceeds critical metrics and drives business unit priorities.
- Accurate, efficient resolutions to complex escalated customer issues.
- Drives continuous performance improvement for business results.
- Helps team identify, and if needed, remove obstacles, then frames and escalates issues if they cannot be resolved quickly
- Influence all aspects of performance management including staffing decisions (including hiring and terminations as appropriate), goal setting, development planning, performance evaluations, performance improvement, motivation and recognition.
Skills Required: Customer Retention,Team Leading Skills,Team Handling,Escalation Management,Customer Service Operations
Other
Requirements :
Department: Customer Service (Domestic)
Industry: Internet / E-Commerce