Job
Description
Dear aspirants,
We have an opening with our company for "Network engineer"
Years of exp - 0- 5 years
Skills - Exp in Networking , OSI model,DNS,TCP,IP fragmentation,3 way handshake,Packet movement
Flexible for 24/7 shift
Should be comfortable for 24 months of Service Agreement
- Please find below the job description.
- Skills Requirements
- •Understanding of WAN technologies, bandwidth, latency and how bandwidth and latency restrictions affect application performance. • Experience reading and understanding packet captures like Wireshark, TCP dumps. • Good networking skills with understanding of packet flow through routers/switches, TCP session establishment. • Experience with general routing/switching protocols, policy-based routing, spanningtree, VLANs and VLAN trunk. • Experience/Additional knowledge with any of the following: NAT, SSL, HTTP, CIFS, MAPI, Firewall would be preferable. • Basic Linux knowledge to grep, cat, move etc... • CCNA certification would be an added advantage.
- Work Responsibilities • Provide remote support to customers via phone, web, and email. • Take ownership of customer issues and handle problems through to resolution. • Research, diagnose, troubleshoot and identify solutions to resolve customer issues. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. • Prioritize and managing open escalation cases. • Provide accurate and prompt updates to customers. • Manage technical escalations and participate in conference calls. • Some weekend coverage as required • Participate in cross regional/functional swarming support model • Document knowledge in the form of knowledge base articles.
FRESHERS - CCNA/CCNP/CCIE(Trained or certified)
Interested candidates drop your resume to kokila.jayakumar@csscorp.com / 7358516622 (call timings 10 am - 6pm)(Dont call on Saturday & Sunday)