Hiring for junior Help Desk Operator

150000 - 450000 P.A.
0-1 Years Full Time
Dadra and Nagar Haveli, IN

Vacancy: 17 Posted: 2 years ago Applicants: 10
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Job Description

  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Skills Required: Communication Skills,English Fluency,Good Problem Solving,Email Marketing,Customer Support,Email Support,Databases,Helpdesk,Remote Desktop,Technical Helpdesk

Other Requirements :

  • Proven experience as a help desk technician or other customer support role
  • Proficiency in English
  • Good understanding of computer systems, mobile devices and other tech products