Job
Description
We are looking for Assistant Manager - Operations for BPO domain.
Prior experience in Credit Card/Insurance Sales Industry at a similar profile is preferable.
Please find the Job Description below:-
- Managing day to day call center operations
- Ensuring daily, weekly, monthly, quarterly and yearly targets are met
- Minimizing the Cost of per transaction
- Working on SLA and driving the team to achieve the agreed SLA
- Hiring/certification of associates
- Maintaining quality standards
- Identification and implementation of measures to control the attrition
- Preparing weekly and monthly reports (for Cost, attrition, etc.) and presenting to company
- Coaching and training of associates and support staff.
- Continuous suggestion to organization for improvement and optimization of the process
- Sound understanding of all call center terminologies like shrinkage, UAL, PL etc.
- Ensuring Excellent on call experience.
- Experience for working as an Assistant Manager - Ops
- Credit Card/Insurance Sales process for atleast 3 years.
- Demonstrate effective interpersonal relationship within the team. Maintain a positive climate for learning through appropriate researched based classroom management strategies.
- Should be able to understand the needs of the employees and judge what will work.
- Will be able to decide the best programs to train their employees and meet the needs of the organization.
- Prepare and deliver information to diverse audiences ensuring that you use an appropriate communication style, operate equipment correctly and represent the values of the Service.
- Should be comfortable working in 24*7 Shifts.
- Job location will be in Gurgaon.
Salary- Upto 45K
WhatsApp on the above mentioned number to Schedule your interview. (8006200310)
Need to mention \"AMIT HR \" on top of the resume
Interview Details:
Contact Person: Amit latwal HR
Contact Number: 8006200310
Contact Company: ienergizer (A unit of Granada Services Pvt. Ltd.)
Skills Required: BPO, customer Service,Call Centre,KPO,ITES,LPO