Job
Description
Position: Associate, Customer Services
Location: Work From Home (WFH) / Hyderabad / Bangalore Post Pandemic
Duration: 6 Month
Shift: Night
Salary: 2,50,000/- CTC
Roles and Responsibilities:
- Manage calls relating to order status for missing, wrong or damaged orders, and customer escalation from both phone and email
- Engage with external vendors and other internal departments to resolve customer issues or complaints within SLA timelines
- Set realistic customer expectations and meet or exceed them
- Prepare daily/weekly performance reports
- Be fully responsible for customer satisfaction and feedback for improvement
Essential Requirements:
- Excellent telephone and communication skills in English
- Ability to communicate to all levels within an organization
- Strong customer service ethic and ability to be empathetic and accept ownership
- Well-developed problem-solving skills
Desirable Requirements
- Graduation in any field of study
- Previous customer care experience
Please only Immediate Joiner had completed Graduation are eligible
Hyderabad/Secunderabad, Bangalore/Bengaluru