Job
Description
- Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
- Activities include recognition, research, isolation, resolution, and follow-up steps
- typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are
resolved in an accurate and timely manner
Qualification:
- Graduate with minimum 12 months experience in a technical support rolebasic MS troubleshooting.
- Basic computer knowledge.
- Basic TS on networking.
- Basic technical skills for trobleshooting on issues related to computers.
Requirements : - - Must be a graduate Bsc, BE, Btech, MSc, MTech - Atleast 12 Months of experience on the current role. - Good Communication Skills. - Rotational shift. - Basic Technical TS skills.
Job Segment: Help Desk, Information Technology, Technical Support, Technology