NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED

Helpdesk Associate

NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED
Not Disclosed
0-3 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 1 month ago Applicants: 5
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Job Description

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General Duties and Responsibilities:

  • In these roles, you will be responsible for:
  • Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.
  • Record, Update and Escalate Support issues to the next level promptly.
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration and maintenance.
  • Engage in discovering new IT business tools to support our business users and our internal IT Team.
  • Seek, Suggest, Evaluate and implement process and technology improvements.
  • Willing to learn grow in other IT Business areas
  • Requirements for this role include:
  • Excellent English is written and verbal communication skills. Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Preferences: - Optional (nice-to-have s)

  • Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do
  • - ITIL foundation certified - Flexible - Willing to work in a Rotational 24*7
  • Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.

Skills Required: Helpdesk,System Testing


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