Job
Description
Job Name PA (Business Unit) : Teller Retail Branch Banking
Job Purpose
To work in an error free environment and ensure that all the processes as laid out by the bank are followed properly without any deviations under the guidance and supervision of the teller authorizer and branch manager as per the expectations of the bank and its constituents
So that
The branch customers are adequately serviced and appropriate products sold to them in a customer friendly environment that in turn ensures the branch attains profitability on all parameters with superior customer service and superior cross sell of products.
Job Responsibilities (JR) Actionable Operations
- Identify high transacting customers and reduce the transactions of these customers
- Identify Depleting customers and control them
- Reduce or improve on Band 1 and Band 2 Customers
- Reduce Band 1 and Band 2 Txns
- Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors
- Cash balancing and Cash bundling
- Processing of Retail FX postings / Gold sales/Pre Paid Cards
- Issuance of DD/ MC (within prescribed TAT)
- Executing of funds transfer/ FD closure / Account Closure
- Processing of Salary Uploads
- Custodian for teller box
- Custodian for cheque drop boxes
- Ensure error free transactions of receipts & payments.
- Retail FX transactions processing.
- Vault Custodian
- Ensure highest level of customer service.
- Ensure that outward clearing process is adhered to.
- ATM custodian.
- Identification of counterfeit cash and ensure adherence of process laid down by the bank
Educational Qualifications Key Skills
- Graduation/Post Graduation
Certifications:
- IRDA for Life Insurance
- POS for General Insurance
- CAIIB (Optional)
- NISM V (A)
- Banking Product Knowledge
- Planning and Organizing Skills
- Team Management / Interpersonal Skills
- Sales and Influencing Skills
- Communication
- Knowledge of Competition
- Awareness of Banking regulations
Experience Required
- Minimum experience in years 1 yr
- Exposure to banking preferable
Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)
- Customers
- Branch Banking Team
- Operations
- HLIC
- Insurance CAM
- MF Fund houses personnel
- HSL personnel
Imphal, Jangipur, Islampur, Aizawl, Maldah/Malda, Jalpaiguri