Job Description

• Good Communication with International Voice Support experience.
• Hands on experience in Active Directory, RSA Token.
• Experience in Troubleshooting, VPN, Citrix, VDI related issues.
• Basic knowledge on MS office.

Roles & Responsibilities.

• To maintain high login Efficiency (Availability) for customers
• To resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
• To update worklogs and follow shift for escalation process and process compliance.

Skills Required: Troubleshooting,Service Desk