Job
Description
Roles and Responsibilities
Contact detail : Please share CV on whatsapp/Email only
For Gujarat please contact/Whatsapp on this number only 8200490502
MSG me on whastapp with current location
Jio is Hiring For Hindi/Gujarati / English Speaking Candidate based out from Vadodara/Ahmedabad
(Candidates should be based with in the 100kms distance from below location only will be considered)
Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact Center policies, procedures, code of conduct and
legislative requirements
Education Requirement :
10 + 2 / Graduation degree in any discipline
Working Hours : Your shift lasts 9 hours which will also include timely breaks.
Experience Requirement :
6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
Some pre-requisites before you start work for the day, are:
A Smartphone (With minimum 3GB Ram, 5.5 Inch Display), a charger and a Hands-free to take Customer calls
Dedicated workspace with minimum distractions
Skills & Competencies :
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset