Guest Services Associate - Front Office

Not Disclosed
0-2 Years Full Time

Vacancy: Not Disclosed Posted: 9 months ago Applicants: 7
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Job Description

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Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests

  • Secure payment; activate/reissue room keys
  • Ensure rates match market codes, document exceptions
  • Verify/adjust billing for guests
  • Communicate to appropriate staff when guests are waiting for an available room
  • Advise guest of messages
  • Clear departures in computer system
  • Coordinate with Housekeeping to track room status and guest concerns
  • File guest paperwork or documentation
  • Operate telephone switchboard station
  • Run and check daily reports, contingency lists, and credit card authorization reports
  • Supply guests with directions and information
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
  • Arrange transportation for guests/visitors
  • Count and secure bank at beginning and end of shift
  • Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change
  • Notify Loss Prevention/Security of any reports of theft
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
  • Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
  • Speak using clear and professional language; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees
  • Comply with quality assurance standards
  • Stand, sit, or walk for an extended period of time