Job Description

POSITION SUMMARY

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
   
• Secure payment; activate/reissue room keys.
   
• Ensure rates match market codes, document exceptions.
   
• Verify/adjust billing for guests.
   
• Communicate to appropriate staff when guests are waiting for an available room.
   
• Advise guest of messages.
   
• Clear departures in computer system.
   
• Coordinate with Housekeeping to track room status and guest concerns.
   
• File guest paperwork or documentation.
   
• Operate telephone switchboard station.
   
• Run and check daily reports, contingency lists, and credit card authorization reports.
   
• Supply guests with directions and information.
   
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
   
• Arrange transportation for guests/visitors.
   
• Count and secure bank at beginning and end of shift.
   
• Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.
   
• Notify Loss Prevention/Security of any reports of theft.
   
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
   
• Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
   
• Speak using clear and professional language; answer telephones using appropriate etiquette.
   
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
   
• Comply with quality assurance standards.
   
• Stand, sit, or walk for an extended period of time.
   

Role : Front Office/Guest Relations Executive/Manager

Industry Type : Travel , Hotels , Restaurants , Airlines , Railways

Functional Area : Hotels, Restaurants

Employment Type : Full Time, Permanent

Role Category : Front Office/Customer Care

Skills Required: Banking,Manager,Customer Care,Resturants,Manager Quality Assurance,Supervisor,Guest Relations Executive,Travel