GENPACT India Private Limited

GENPACT HIRING FOR PROCESS ASSOCIATE VOICE – HYDERABAD

GENPACT India Private Limited
50000 - 300000 P.A.
0-3 Years Full Time
Delhi, Delhi, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 0
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Job Description

With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. We are inviting applications for the role of Process Associate, Non-Voice Customer Care Were looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment. Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Job Location: Hyderabad (Work from office)

Job Profile: Process Associate

Responsibilities:

  • Provide resolution to maintain standards of quality
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of process and policies
  • Provide excellent customer service to our customers

Qualifications we seek in you

Minimum qualification

Any Graduate (PG an added advantage)

  • Freshers are eligible
  • Should be able to speak in Hindi language and also should be excellent in English communication skills.

Preferred Qualifications

  • Effective probing skills and analysing / understanding skills
  • Problem solving skills with customer centric approach
  • Must be able to work on a flexible schedule (including weekend shift work)

Shifts: Rotational Shifts (Flexible to work in 24*7 shifts)

Please contact on the below given numbers for any clarification:

Looking for someone who is flexible to work from Office

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Skills Required: Voice Process,Customer Care


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