Job Description

Are you the one we are looking for?

We are inviting applications for the role of Process Developer, Customer Service

In this role, you will be responsible to exhibit innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of the Internet and online applications.

Interested candidates, please share your resume at "vineeta.sumbli@genpact.com" or contact on 9149647961.

Responsibilities

• You should respond to customer queries and concerns
• You should provide support for data collection to enable the Recovery of the account for the end-user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and call out product bugs
• Provide excellent customer service to our customers
• You should be responsible to demonstrate a capacity for critical thinking and analysis.
• You should be responsible to showcase a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

Qualifications we seek in you!

Minimum qualifications

• Any graduate degree or equivalent with an excellent academic record
• Meaningful work experience
• Excellent Interpersonal Skills.

Preferred qualifications

• Relevant experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with a customer-centric approach
• Excellent proficiency with written English and with a neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)
• Good attention to detail.

Skills Required: BPO,Outbound Sales,Voice Process,International BPO,International Voice Process, customer Service,Us Shift,Inbound,OPERATIONS,Customer Care,Night Shift