Job
Description
Roles and Responsibilities
*Receive patient and patient attendants in a pleasing manner
*Answer Telephone calls.
*Talk at reasonable sound levels. (Do not shout or talk loudly)
*Answering all queries by patients/attendants politely.
*Listen the patient/attendant carefully
*Guide the patients in right way.
*Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,
*Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
*Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept. etc.,
*Coordinate with the Consultants
*Co-ordinate with the Admission Counter and keep the update information from time to time.
*Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day
*Maintain interpersonal relations within the departments and other departments
*Maintain Good relations with the patients
*Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.
*Maintain all relevant records i.e., log book, appointment diaries, Visiting Doctors register etc., properly.
*Maintain confidentiality about patients.
*Counsel the patients/attendants whenever it is necessary.
*Communicate to your HOD from time to time.
*Escorting VIP Patients.
*Coordinate with GM-Operations regarding any administrative related problems
*Preparing MIS report and submit to the GM-Operations
*Coordinate with service department for any Maintenance work, Housekeeping work and F&B work