Narayana Health

Front Office Executive For Narayana health _Mumbai Location

Narayana Health
Not Disclosed
0-2 Years Full Time
Mumbai, Maharashtra, IN

Vacancy: Not Disclosed Posted: 2 years ago Applicants: 22
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Job Description

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Roles and Responsibilities

*Receive patient and patient attendants in a pleasing manner

*Answer Telephone calls.

*Talk at reasonable sound levels. (Do not shout or talk loudly)

*Answering all queries by patients/attendants politely.

*Listen the patient/attendant carefully

*Guide the patients in right way.

*Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,

*Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.

*Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept. etc.,

*Coordinate with the Consultants

*Co-ordinate with the Admission Counter and keep the update information from time to time.

*Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day

*Maintain interpersonal relations within the departments and other departments

*Maintain Good relations with the patients

*Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.

*Maintain all relevant records i.e., log book, appointment diaries, Visiting Doctors register etc., properly.

*Maintain confidentiality about patients.

*Counsel the patients/attendants whenever it is necessary.

*Communicate to your HOD from time to time.

*Escorting VIP Patients.

*Coordinate with GM-Operations regarding any administrative related problems

*Preparing MIS report and submit to the GM-Operations

*Coordinate with service department for any Maintenance work, Housekeeping work and F&B work

Skills Required: Front Office,Mis Reporting


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