Job Description

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Organize and coordinate group check-in/pre-registration procedures

• Sell a room/accommodation to guests without reservations
• Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations
• Block rooms in the computer, identify designated requirements
• Perform duplicate reservation checks
• Run and check daily reports/contingency lists
• Supply guests with directions and information
• Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction
• Arrange transportation for guests/visitors
• Issue safe deposit boxes
• Count and secure bank at beginning and end of shift
• Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Assist management in motivating and coaching employees; serve as a departmental role model
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships; support team to reach common goals
• Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
• Stand, sit, or walk for an extended period of time
• Enter and locate information using computers/POS systems
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
• Perform other reasonable job duties as requested by Supervisors

Skills Required: Reservation,Supervisor