Marriott

Front Office Assistant

Marriott
Not Disclosed
0-2 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 1 month ago Applicants: 0
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Job Description

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  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Cash guests personal checks and travelers checks
  • Count bank at the beginning and end of shift
  • Balance and drop receipts according to Accounting specifications

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time

 

 

 


 

Skills Required: Management,Housekeeping


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