Tech Mahindra Ltd.

Flipkart WFH - Voice Process

Tech Mahindra Ltd.
Not Disclosed
Freshers Full Time

Vacancy: 1400 Posted: 11 months ago Applicants: 1784
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Job Description

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Work From Home - E-Commerce Voice Process

Process : Customer Service Voice

Job Location - WFH

Qualification - HSC/Graduate/Post Graduate

Skills - Good Spoken English and Hindi Skills

Working Days - 6 Days with rotational shifts

Interview Mode - Virtual

Joining : Immediate

Mandate System Requirements - Laptop/Desktop - I3 Processor, 8GB RAM, 64 BIT Operating System, Genuine Windows 10 or above, Genuine Anti-Virus, Noise Cancellation Headphone, Broadband connection, Power Backup.

Job Responsibility

  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.

For Interview Contact Recruitment Team -

Meenakshi - 9858180089

Vivek - 8847070337

Tanya - 9754565022