Job
Description
About the team
Hyperlocal is the newest team under the Flipkart umbrella, with the sole mission to provide Best Customer experience & Customer Delight serving the gamut of products under the Flipkart platform. The team would enable Customers with multiple choices of faster deliveries bridging the gap of Urgent Customer Needs with a wider array of selection. The team is a high intensity team with the perfect blend of folks bringing complementary expertise from Fulfillment Centers, Last/Middle Mile & Customer Services.
About the role
The shift incharge would manage the complete store/warehouse making sure that customer orders are processed within the guardrail. Candidates would be managing 6-8 people ensuring that operations run smoothly and metrics are achieved. Managing vendors/transportation is another important activity which is linked to material Inbound & outbound. Expected to build stakeholder relationships, prepare RCA s, maintaining inventory reco records.
- Managing Responsible for Hyperlocal Stores Operations
- Analyzing store level daily Performance
- Managing rosters of team members
- Shift planning basis Inbound & Outbound volume
- People Management, grooming of team members to scale up.
- Solving day to day operational issues with stores and 3PL
- QC check for fresh/low shelf life inventory
- Vendor management/Coordination with business,transportation.
- Ensuring Inventory Hygiene & Losses Reco.
- Control attrition/Attendance & leave management
- Resolving cash reconciliation pendency at the store Level with 3PL Management Team
- Handling Customer Escalation Issue, RCA
- Ensuring Availability at all Stores eg:- store assets, Bags/ POS Machines/ gel packs etc.