Job
Description
Provide quality customer service on every call.
Please contact : HR Richa @ 9685804425 or share your CV on richa.jain@matrimony.com
Required Candidate profile
- Excellent communication Skills
- Graduation is mandatory
- Moderate computer skills & Internet
- Knowledge of Microsoft Windows
- Knowledge of Microsoft Word
- Excellent Customer Service Skills
- Professional Phone Etiquette
- Excellent written communication and documentations skills
- Commitment to Team Success
Perks and Benefits : PF + ESIC
Job Title: Customer Service
Matrimony.com
AWFIS, 1st floor, Nucleus mall, Opposite Police Commissioner Office, 1 Church Road, Camp Pune 411001
Graduate fresher or Graduate with 6 Months plus inbound . Experience
Perks and Benefits:
- On time salary every month of 30th
- Attendance incentive & sales incentive.
- PF, ESIC & mediclaim facilities.
- Every year salary increment & promotion.
- Leaves benefits.
- Learning & development continuous training facilities.
Key Responsibilities *Attend Inbound Call and understand the needs of the customer and tag the CQR (Complaint, Query, Request) appropriately*In case of a complaint, communicate the end resolution to the customer and carry out other necessary activities in coordination with others departments*Provide an online resolutions in case of a query/request*Communicate the TAT to customer based on the CQR and ensure timely fulfillment of the requirement*Also utilize the opportunity to pitch sale, by generating further needs and promoting offersEnsure quality of calls is met
Skill and Competencies required: Functional
- Business Knowledge Process Knowledge
- Product Knowledge
- Customer Orientation
- Language skills English / Regional language
- Telemarketing / Selling Skills
- Basic computer skills MS Excel, Word
Behavioral
- Values Integrity / Honesty / Respect
- Communication Oral & Written skills / Listening
- Executive Presence
- Business / Telephone Etiquette
- Influencing Skills
- Empathy
- Self-driven / Initiative
- Ability to manage stress
- Willingness to learn
Education and Experience:
- Graduate in any stream
- Minimum of 6 Months - 4 years experience in Customer service / Customer Engagement process or domain/Retention.
Salary and Benefits
- Fixed Salary And On-Roll Job.
- Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided
- Opportunities to learn and grow with the Company
Role: Customer Service Associate
Industry Type: Internet, Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type: Full Time, Permanent Role Category: Voice
Education: Any Graduate in any Specialization