Job
Description
- Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.
- Provide quality instructions or responses to be able to resolve the customer's issue.
- Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail within the assigned TAT.
- Manage and take ownership of the resolution process for all customer related issues.
- Maintain up to date knowledge of the process.
- Emphatic, courteous and always express a sincere desire to help.
- Professional Experience in healthcare insurance will be an added advantage
Job Qualifications
- Graduate / post-graduate degree. ( Non-Technical )
- Typing Proficiency: 40-60 wpm.
- At least one year of customer service experience via Emails.
- Effective reading and writing English communication skills - should be able to
Communicate professionally, use proper grammar, punctuation, and spelling in complete.
- Ability to communicate clearly, concisely and effectively.
- Excellent communication, analytical, listening and organizational skills.
- Must be able to adhere to schedule changes based on department and/or business
- Must be an energetic self-starter with the ability to work both independently and within a team.
- Excellent time management skills, attention to detail and the ability to multi task
- Competent in MS office and web browser environments.
- Ability to continually display positive attitude.
- Good interpersonal skills and strong client focus
- Ability to handle process escalations, identify issues and risks and propose resolution
Skills Required: Communication Skills,MS Office,Chat Process,Email Support