AXA Business Services Pvt Ltd

Email Support Associate

AXA Business Services Pvt Ltd
Not Disclosed
0-2 Years Full Time
Pune, Maharashtra, IN

Vacancy: Not Disclosed Posted: 1 month ago Applicants: 36
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Job Description

  • Seeking bright, articulate, detail-oriented candidates with a desire to help us exceed our customers expectations. Our Member Online team plays a critical role in delighting our customers through delivering timely, accurate, and professional service via email.
  • Provide quality instructions or responses to be able to resolve the customer's issue.
  • Develop strong customer relationships and will be responsible to resolve queries of the customers through e-mail within the assigned TAT.
  • Manage and take ownership of the resolution process for all customer related issues.
  • Maintain up to date knowledge of the process.
  • Emphatic, courteous and always express a sincere desire to help.
  • Professional Experience in healthcare insurance will be an added advantage

Job Qualifications

  • Graduate / post-graduate degree. ( Non-Technical )
  • Typing Proficiency: 40-60 wpm.
  • At least one year of customer service experience via Emails.
  • Effective reading and writing English communication skills - should be able to

Communicate professionally, use proper grammar, punctuation, and spelling in complete.

  • Ability to communicate clearly, concisely and effectively.
  • Excellent communication, analytical, listening and organizational skills.
  • Must be able to adhere to schedule changes based on department and/or business
  • Must be an energetic self-starter with the ability to work both independently and within a team.
  • Excellent time management skills, attention to detail and the ability to multi task
  • Competent in MS office and web browser environments.
  • Ability to continually display positive attitude.
  • Good interpersonal skills and strong client focus
  • Ability to handle process escalations, identify issues and risks and propose resolution

Skills Required: Communication Skills,MS Office,Chat Process,Email Support