Job
Description
Education Counselor/Sr. Counselor (Work from Office)
Who are we looking for:
We are looking for smart & dynamic people, who are passionate about helping students realise their dreams by guiding them making judicious & informed decisions about their education & career.
The successful applicant would thrive on a challenging role, & be a great advisor to both the students & their parents. We would like to invite people who have worked in or would like to work with progressive organizations, as part of a successful team to come & join us. If you think you would enjoy working in a fast paced, growth-oriented organization, you are the right person for us.
Here's how your onboarding journey will look like:
- Upon your joining, you will go through an intensive training program where you will be taught counselling skills, product knowledge, communication skills & about internal technical systems
- This training will consist of New Hire Classroom Training + Nest OJT phases (youre expected to clear this training to hit the shopfloor)
- If you arent able to clear the training the organization may decide to either redeploy or take action (as per the HR policy)
- The period of training will vary from the process/product you get aligned with
- You would then be assigned to your respective shopfloor team; with a buddy to help you get answers to your day-to-day questions
- Once settled, you would be expected to counsel students over the phone, basis the knowledge & training imparted to you
- Counselling will lead to forms filling for admission, & ultimately to admission in our partner colleges as per your assigned targets
- You will also have direct access to the colleges SPOC as & when required & help in admission conversion process
- You would be expected to maintain daily MIS on the calls & walk-ins (if any)
Must have skills:
- Excellent listening skills + Excellent communications skills (English & Hindi) & interpersonal skills
- BPO/contact centre background & sales experience
- Comfortable with sales targets
- Should enjoy working in a core sale driven environment
- Self-starter & ability to execute high velocity closures
- 0 to 4 years of experience into telesales
- Open to work in rotational weekly-off culture
- Open to work any shifts
- Inherent ability to have engaging conversations
- Graduate in any stream
Good to have skills:
- Edu-Tech student counselling background will be a plus
- Comfort & knowledge of Microsoft Office (for data management)
Some more good to know information for you:
- Work From CollegeDekho Gurgaon Office
- Handing core sales calls (Outbound & Inbound)
- Working on both cold & warm leads
- Attractive Performance based Unlimited Incentives
To know more, call Dipti: +91 85060 41920; Rishi: +91 89299 97641; Ritika: +91 96549 96783