Job
Description
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
*Responsibilities*:
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
We are hiring for Technical Support in DXC technology (HPE & CSC) Bangalore
If interested and available for an interview with us in Bangalore, please share your updated resume to uthakkar@dxc.com with the below details:
Updated CV:
Current Location:
Preferred Location:
Current Company:
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
PAN Card Number:
Highest Qualification
Notice period:
Galaxy IT Park,Block A - 44 / 45,Tower A, B, C, E,, Sector - 62,NOIDA, , NOIDA, Uttar Pradesh, India
Skills Required: Technical support,Maintenance,It Software,IT Software - Application Programming,GSD