Job Description

Roles and Responsibilities.

1- Technical support to the users via Remote Control or Phone or in Person for software and hardware issues.

2- Coordination with Technical Leads, other support teams, Service providers and hardware vendors for timely resolution of cases as per specified SLAs.

3- L2 level technical support and monitoring for other IT Infrastructure and Services like Network, Security, Data Center operations, Server administration and Endpoint Management.

4- Technical and Technical Support Engineering Skills.
Good written and oral communication skills

5- 2 years of experience in IT support and services profile

6- Certification in Hardware, Services and Infrastructure / Network / Security / IT Management is preferred

7- Bachelor's Degree in IT is Must.

Skills Required: Troubleshooting,IT Support,Desktop Support

Other Requirements :

Desired Candidate Profile

1- Technical support to the users via Remote Control or Phone or in Person for software and hardware issues.

2- Coordination with Technical Leads, other support teams, Service providers and hardware vendors for timely resolution of cases as per specified SLAs.

3- L2 level technical support and monitoring for other IT Infrastructure and Services like Network, Security, Data Center operations, Server administration and Endpoint Management.

4- Technical and Technical Support Engineering Skills.
Good written and oral communication skills

5- 2 years of experience in IT support and services profile

6- Certification in Hardware, Services and Infrastructure / Network / Security / IT Management is preferred

7- Bachelor's Degree in IT is Must .