Invecas Technologies

Desktop Support Engineer L1

Invecas Technologies
Not Disclosed
0-2 Years Full Time
Noida, Uttar Pradesh, IN

Vacancy: Not Disclosed Posted: 1 month ago Applicants: 1
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Job Description

Technical Support Engineer or Desktop Support Engineer ( L1 Support )

Experience: 1-1.5 Years

Location: NOIDA Sector 16A

  • Hands-on experience with Windows10 OS environments
  • Good understanding of computer systems, Laptops, Printers, Wi-Fi devices, mobile devices and other products
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problem-solving and communication skills
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Follow up with clients to ensure their systems are functional

Skills Required: Installation,Desktop Support