Job
Description
Position Title: Service Data & Contract Analyst Service and Repair
Division: Service & Repair
Position Summary (brief Summary of job purpose)
The Service Data & Contract Analyst role is responsible for growing service revenue in general and contract revenue in particular by partnering with field service engineers, Depot Service Engineers, and customers across the full range of serviceable products in entire ISC region. The role is responsible for designing contracts to meet customer requirements, reviewing, and amending terms and conditions of customer contracts, providing timely market trends, providing service expertise to operating units and proactively enabling relevant teams to sell service agreements.
Position Responsibilities:
- Support the growth of service contract uptake through clear value propositions linked to the various tiered contract offerings.
- Market analysis & Business development
- Opportunity management & Forecasting (SFDC)
- Administer, extend and negotiate standard and non-standard contracts including completing the red-line/editing process to meet customer specifications, and partnering with Legal where appropriate.
- Develop creative service and/or pricing solutions to address complex hospital scenarios.
- Periodically review and revise contract pricing, partnering with internal teams. Collaborate cross-functionally to determine annual list prices and other pertinent issues involving service revenue.
- Participate in contract negotiations (within approved pricing parameters) with field employees with minimal supervisory involvement. Ensure the sales team is updated on significant customer related issues regarding service and brainstorm solutions.
- Collaborate with Sales and Service teams to strategically target and forecast monthly and quarterly sales and for long term funnel management. Regularly update and maintain opportunities to reflect their point in the sales stage and probability of closing.
- Maintain customer files and complete and accurate information in various customer databases, including Salesforce.com and SAP.
- Analyse break fix (time and material) repair history and qualify new opportunities to convert customers to contract. Review install base records, consumable usage patterns and other data to identify new opportunities to convert customers to contract.
- Create presentations demonstrating the value of contracted services to internal operating units, commercial overlays, and key external customers.
- Support contract negotiations involving hospital group purchasing contracts, across multiple Medtronic businesses, as appropriate.
- Collaborate with various commercial teams to respond to service requests in capital equipment tenders.
- Provide other sales support as necessary related to Services.
- Develop and lead continuous improvement projects that drive profitable growth and commercial excellence.
- All activities must be performed in compliance with the Quality System.
- Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.
JOB QUALIFICATIONS
REQUIREMENTS PREFERENCES
- BSc /BE /B Tech/MBA Degree
- A total of at least 4 years (or more) in Data analysis & management domain
- Experience in medical device industry
- Experience in strategy consulting and implementation
SKILLS/COMPETENCIES
- Ability to analyse and negotiate complex service agreements
- Excellent communication skills both oral and written.
- Strong organization skills and able to effectively prioritize daily work demands.
- Responsive, confident problem solver.
- Willingness to work in a team environment including working with field Sales Professionals with a high sense of urgency.
- Experience in SAP is must.
- Experience with SalesForce.com.
- Experience working in Excel.
Interested candidates may apply at aarushi.a@medtronic.com
Gurgaon/Gurugram, Bangalore/Bengaluru, Mumbai (All Areas)