Trigent Software Pvt Ltd

Customer Support Representative

Trigent Software Pvt Ltd
300000 - 375000 P.A.
0-3 Years Full Time
Mumbai, Maharashtra, IN

Vacancy: Not Disclosed Posted: 2 years ago Applicants: 3
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Job Description

Roles and Responsibilities

Key Responsibilities
• Process customer requests (Network, orders, provisioning, Post activations, billing)
• Provision and management of Consumer and Small Business- NBN Orders
• Validates & Verify customers details provided by Sales from various legacy systems
• Booking of NBN  appointments for customers
• Remediate the fall out as per the Order remediation guide and Panviva work Instructions
• Escalating the dependencies to the relevant teams for any assistance
• Ensure compliance adherence and timely completion of milestone
• Effective communication on order status to Customers/Stakeholders
• Effective communication with other business units to obtain the required information to successfully manage the Customers order
• Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
• Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
• Take Ownership of and always keep customer commitments.  

  1. Good written and verbal communication skills.
  2. * Two way cab facility is provided.
  3. * Flexible with shifts including Night Shifts.
  4. * Looking for Immediate Joiners, should be flexible to work from the office based on business requirements.
  5. * Candidates should be available in Mumbai Location.
  6. * Can expect a 30% hike on the last drawn CTC.

Interested Candidates can share their resume

bhavana_d@trigent.com

Skills Required: International BPO,Customer Support


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