Hinduja Global Solutions Limited

CUSTOMER SUPPORT ASSOCIATE

Hinduja Global Solutions Limited
Not Disclosed
0-3 Years Full Time
IN

Vacancy: Not Disclosed Posted: 10 months ago Applicants: 22
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Job Description

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Designation: Associate Analyst 
Location: Hyderabad

CTC and Perks:

  • CTC: 2.75LPA (Take home up to INR 15000 & upto 3000 performance-based incentive per month)
  • Work Location: Client Space (Hyderabad)
  • Free two-way transport (within 25 kms radius from the work location)
  • Free Food

Eligibility

  • Upto 1 year Chat/ Email experience in any Customer Service/ Sales/ Tech Support related domain
  • Must be a Graduate (Must have Provisional Certificate and Consolidated Marks Memo)
  • Candidate must be willing to work from office
  • Ready to work in a 24/7 rotational shift
  • Immediate joiners preferred

Job Description
Demonstrate strong reading comprehension skills and the ability to understand complex texts.
Effectively paraphrase and summarize written materials to convey key points and ideas.
Identify key themes and patterns in text-based data and use them to inform analysis and decision-making.
Use critical thinking skills to evaluate the credibility and reliability of written sources.
Write clearly and concisely, with attention to grammar, spelling, and overall style.
Meet deadlines for completing text-based tasks and deliver high-quality work that meets expectations.
 

Job Responsibilities

  • Reviewing and labeling data according to established guidelines and standards.
  • Meeting productivity and quality benchmarks for various processes.
  • Being flexible and willing to work different shifts or processes as needed.
  • Identifying and escalating any issues that arise during work to the appropriate team members or supervisors.
  • Staying up to date with communications and guidelines related to the process and policies.
  • Correcting any errors identified during the quality control process in accordance with established policies.

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