Reliance Retail Limited

Customer Service/Seller Support Associate - Jiomart Marketplace

Reliance Retail Limited
250000 - 450000 P.A.
0-2 Years Full Time
IN

Vacancy: Not Disclosed Posted: 1 month ago Applicants: 5
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Job Description

Customer Service Associate Job Description

  • The Customer Service Associate demonstrates end to end ownership of every single interaction coupled with proactive problem solving and provides exceptional support to our customers.
    • Demonstrates effective, clear and professional written and oral communication.
    • Provides prompt and efficient service to our Customers including appropriate escalation of Customer issues.
    • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
    • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
    • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
    • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
    • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
    • Liaise with other departments such as Seller Support, Merchant Trust, or Payments teams as required to resolve Customers issues and questions.

 

Seller Support Associate Job Description

DESCRIPTION

  • The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
    • Demonstrates effective, clear and professional written and oral communication.
    • Provides prompt and efficient service to Sellers and Merchants including the appropriate escalation of Sellers issues.
    • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
    • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
    • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
    • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
    • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
    • Liaise with other departments such as Customer Service, Merchant Trust, or Payments teams as required to resolve Sellers issues and questions.

BASIC QUALIFICATIONS

  • Education: Bachelor Degree in any discipline with 0-5 years of experience.
    • Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi.
    • Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
    • Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
    • During the first four months (Training & Transition) no unplanned leaves are allowed.
    • Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
    • Home environment free from background noise where you can connect to the internet and work on your deliverables.
    • Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
    • Should have access to mobile phone at all times from a reliable provider.
    • Should have power back up in case of power shut down.
    Optional: [Candidates who are based in the below locations should only apply:
    o Hyderabad
  • Bengaluru].

PREFERRED QUALIFICATIONS

  • Education: Any Graduation (other than MBA Freshers)
    • Language: English/Hindi
    • Experience within a customer service environment preferred. Desire to expand skills into new areas.
    • Technical (Computers & Internet) savvy is required. Business acumen in areas of e-commerce and retail.
    • Committed seller advocate, drive process & tool improvements.
    • Enthusiasm and strong self-motivation.
    • Strong prioritization and time management skills, with a high degree of flexibility.
    • Embrace constant change with flexibility and good grace.
    • Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.
    • Demonstrates effective communication, composure, and professional attitude
    • Exemplary performance record, particularly with regard to quality & productivity
    • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Skills Required: Customer Support,Customer Care


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