Arrow Electronics, Inc.

Customer Service Officer

Arrow Electronics, Inc.
Not Disclosed
1-4 Years Full Time
Delhi, Delhi, IN

Vacancy: Not Disclosed Posted: 2 years ago Applicants: 6
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Job Description

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  • Responsible for system-related work which would consist of, Sales order entries, maintenance, shipment release inventory management.
  • Be In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics
  • Responsible for overall Customer management as well as handling RMA (customer returns)
  • Order Management
  • Sales Order Entry
  • Sales order Maintenance
  • Shipment Release
  • Inventory Management
  • Ensure on time delivery.
  • Process RMA (Customer returns)
  • Shared role with Field Sales / IS Pre-Order Order Entry

What We Are Looking For

While it is preferred that the candidate is a degree holder and with working knowledge of the electronics components industry, the following are the Must-Have requirements to be successful in the role:

Expertise

  • Must have a tertiary education (Some formal training or experience is required to perform the job effectively.)
  • A minimum of one year experience in a Sales administration role or have worked in a customer service role.

Skills

  • Excellent customer service skills
  • Excellent interpersonal skills
  • Excellent communication skills, including English country specific language Express ideas with clarity since role requires regular exchange of communication.
  • Demonstrated analytical and problem-solving skills.
  • Skill in prioritizing work multi-tasking
  • Advanced computer proficiency level

Attitude

  • Operates from a service-oriented attitude.
  • A proven team player
  • High energy level with a sense of urgency
  • Can do attitude (self-motivated)
  • Detail oriented

Skills Required: Sales,Field Sales


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