Job
Description
The skills listed in your resume appear to be a very strong fit for this position, and if you are interested, we would want to interview you. If you are not available, I would appreciate your referring others who you feel would excel at this opportunity.
Purpose of the Role
The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.
Role Description
1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in rotational offs & rotational Shifts
5. To resolves product or service problems by clarifying the customer's complaint
Key Result Areas
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.
Education
• Graduate or equivalent
Work Experience
• Minimum of 1 5 Years of work experience
• Experience in customer service or call centre background preferred
• Strong communication skills
• Good interpersonal skills
Knowledge of multiple languages like Tamil, Kannada, telugu, Hindi will be an added advantage.
Walkin Details
Interview Dates : 28th Nov - 03rd Dec'22
Interview Timing : 10am - 1pm
Interview Location : TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028
Regards,
Talent Acquisition Team,
ACT Fibernet,10th floor TVH Belicia Towers, Tower-1, Block no 94,
MRC Nagar Chennai, Tamil Nadu-600028