Job Description

Roles and Responsibilities

To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction

• To identify and convert the opportunities for cross-selling (banking product) on customer's call • Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

• Complete the logs specified by the process (End-of-day target)

• Adherence to Information Security norms & quality process norms.

• To be aware of and comply with any updates about the process

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Skills Required:  customer Service,Customer Support,Upsell,Inbound

Other Requirements :

Desired Candidate Profile

Graduate

• Freshers can also apply
• Excellent communication skills Verbal & Written
• Flexible to get scattered 8 Week Offs in a month with a 9hours shift (For Females: 7 AM till 8 PM) • Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
• Team player: Candidate must be able to work effectively with all levels of the organization.
  
  Perks and Benefits

Kotak Mahindra Bank Payroll Job

Incentives.

Office Location-

Gold Hill Square, opp. to Oxford college, Popular Colony, Bommanahalli, Bengaluru, Karnataka 560068