Job Description

POSITION SUMMARY

Voice/Inbound A CSA in this role deals with a number of incoming calls pertaining to the clients business. The associate provides excellent customer service and gives precise information to the customer ensuring customer satisfaction.

Voice/Outbound A CSA in this role deals with making outbound calls to customer for Retention. The associate is provides appropriate solutions to the customer while providing a high level of customer service and accurate information.

MINIMUM ELIGIBILITY

Age: 18+

Education / Qualifications: Graduate /Undergraduate Fresher /Experience

KEY RESPONSIBILITES

• Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
• Responds to incoming/outgoing calls from the customers to solve queries and provide alternative options & also to change any account information with General maintenance upon customers’ request.
• Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
• Ensures all information provided is post verification and authentication as per the Data protection Act
• Updates the client software with customer information, queries and Service requests.
• Works in conjunction with process requirements and metrics (SLA)
• Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by customer

Skills Required: Communication Skills,BPO,Telecalling,Good Typing Skills,International Voice Process,Computer Operating,Customer Support,Customer Service