PhonePe Private Limited

Customer Experience Advisor

PhonePe Private Limited
Not Disclosed
1-3 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 0
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Job Description

Location: PhonePe , Aurbis, Bellandur, Bangalore

Customer Experience Function At PhonePe:

At PhonePe, the customer experience team takes full ownership of customers problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with realtime insights and customer feedback.

The PhonePe Customer Experience Operations team is focused on addressing problems that our customers encounter while using PhonePe. As part of the team, you will look to understand customer issues better and improve customer experience by working with other internal teams to improve solutions that we can offer. Customer Experience Operations offers an ever changing landscape of varied challenges as every customer conversation is different. This offers us an opportunity to develop and challenge ourselves as we move ahead in our careers.

Role Responsibilities:

  • Act with integrity & think customer-first in every interaction
  • Handle PhonePe account and transaction related queries
  • Ability to flex between phone & data channels
  • Follow specified process guidelines to bring about resolution
  • Build customer trust through their interaction
  • Ability to meet hourly & daily productivity goals
  • Leverage internal processes and resources to drive resolution
  • Escalate appropriately taking support from relevant teams to resolve customer issues
  • Recommend process improvements
  • Engage & Educate customers so they're able to leverage PhonePe to the fullest

Experience, Skills, Qualifications:

  • Have excellent written and verbal communications
  • Have good learnability
  • Be an active listener and deal well with objection
  • Have strong customer orientation and ability to adapt/respond to different scenarios
  • Be a team player, flexible and open to feedback
  • Ability to multitask, prioritize, and manage time effectively
  • Graduation (10+2+3) is Mandatory
  • Multilingual skills (spoken + written) in South Indian languages are preferred - should be able to speak in English, Hindi & Kannada

Perks and Benefits:

  • Food + Transportation (pick-up/drop at nodal points within city limits)

Skills Required: Customer Service, Kannada, Presales