Roles and Responsibilities
Responsible for obtaining required information from service requester, querying clients to ensure accurate product identification, and logging the information into proper call management system.
Primary interface for internal/ external clients, service delivery units to provide on time accurate services to the Service Provider.
Performing initial customer interface and service request information. The executive is responsible for ensuring that all dispatched service requests are complete with all the information necessary as they are routed to a qualified technician for service delivery within the defined Timeliness. Provides telephone (Inbound and Outbound) service to our customers to address real time Queries/Issues. Registering and validating their service requests. Executive acts as the interface between our Customers and our Customer Engineers at client location. Works independently or cooperatively as a member of a team under the direction of a team leader or manager. Monitor and address alerts and escalations via Phone and Email.
Skills Required: COMMUNICATION,Communication Skills
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