Block Shrinkhala Technologies Pvt Ltd

Customer care executive

Block Shrinkhala Technologies Pvt Ltd
3,00,000 - 5,50,000 P.A.
3-5 Years Full Time
Mumbai, Maharashtra, IN

Vacancy: 3 Posted: 2 months ago Applicants: 52
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Job Description

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and

interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within

the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file

documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of queries
Excellent communication ( written and spoken) and presentation skills

Ability to multi-task, priorities tasks, and manage time effectively
Required to work in 24 hour rotational shifts
Required to work on weekends basis a rotational roster
 

Skills Required: COMMUNICATION,Communication Skills


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