Job Description

• Handling L1 & L2 level escalations
• Provide solution to customer queries relating to Cyber Frauds.
• Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
• Follow ups with Merchant and Internal stake holder is required to stop the fraudulent transactions on time.
• Coordination with investigating authorities/Government agencies is required

Skills Required: COMMUNICATION,Communication Skills

Other Requirements :

• Should be a good leader & experience of working under pressure
• Male candidates preferred.
• Minimum 1 year of BPO / Fraud /AML experience preferred.
• Possess Strong communication & Interpersonal Skills.
• Qualification - Graduate/Post-Graduate (Complete, with no backlogs pending - FROM REGULAR COLLEGE)
• Willing to work in rotational shifts and roster offs and 6 days is a week.
• Availability of Laptop or Desktop - Additional Advantage.