Alerthands Healthcare Services Pvt. Ltd

Customer Care Executive

Alerthands Healthcare Services Pvt. Ltd
50000 - 200000 P.A.
0-5 Years Full Time
Bangalore, Karnataka, IN

Vacancy: 1 Posted: 3 years ago Applicants: 3
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Job Description

Roles and Responsibilities

  • Manage inbound and outbound calls in a timely manner
  • Converting inquiries into leads and grow customer base
  • Follow communication scripts when handling different topics
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
     

Desired Candidate Profile

 

  • Must know, Kannada, English & Hindi (other languages are an advantage)
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
  • Proficient in Microsoft Office, excel, internet usage

Perks and Benefits


10,000.00 - 15,000.00 per month

Skills Required: BPO, customer Service,Health Care,KPO,Medical Knowledge,LPO,Hospitals


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