Job
Description
Roles and Responsibilities
- Manage inbound and outbound calls in a timely manner
- Converting inquiries into leads and grow customer base
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Desired Candidate Profile
- Must know, Kannada, English & Hindi (other languages are an advantage)
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
- Proficient in Microsoft Office, excel, internet usage
Perks and Benefits
10,000.00 - 15,000.00 per month
Skills Required: BPO, customer Service,Health Care,KPO,Medical Knowledge,LPO,Hospitals