Job
Description
Dear Candidate,
Good Day,
Greetings from CSS Corp,
We are currently hiring for Freshers with CCNA / CCNP / CCIE ( Certifications/ training Is mandatory in either of the Certifications)
Experience: 0- 2 Years in Networking
Shift : US Shifts
Education : Graduate with No standing arrears
Please find Below the job description
Skills Requirements
• Understanding of WAN technologies, bandwidth, latency and how bandwidth and latency restrictions affect application performance
• Experience reading and understanding packet captures like Wireshark, TCP dumps.
• Good networking skills with understanding of packet flow through routers/switches, TCP session establishment.
• Experience with general routing/switching protocols, policy-based routing, spanningtree, VLANs and VLAN trunk.
• Experience/Additional knowledge with any of the following: NAT, SSL, HTTP, CIFS, MAPI, Firewall would be preferable. • Basic Linux knowledge to grep, cat, move etc..
• CCNA certification would be an added advantage.
Work Responsibilities
• Provide remote support to customers via phone, web, and email.
• Take ownership of customer issues and handle problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
. • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Prioritize and managing open escalation cases.
• Provide accurate and prompt updates to customers.
• Manage technical escalations and participate in conference calls.
• Some weekend coverage as required • Participate in cross regional/functional swarming support model
• Document knowledge in the form of knowledge base articles.
If interested , Kindly share your updated resume to Merlin.lilysamuel@csscorp.com,
With the below mentioned Details
Experience:
Current Salary:
Expected Salary:
Notice Period:
Regards
Merlin