Job
Description
Dear Candidates,
Greetings From Trigent Software
JOB DESCRIPTION
Roles And Responsibilities
Customer Service Representative
- Handles inbound customer inquiries in a 24/7 environment via CHAT, PHONE and EMAIL while adhering to established Service Level Agreements and Key Performance Indicators. Shifts are on a rotational basis mainly during American business hours.
- Needs to handle all calls using excellent problem solving skills by accurately diagnosing the issue with the pre-defined knowledge base and possess excellent customer handling skills
- Create and assign leads to Sales following a successful lead qualification conversation
- Entitle, case creation and routing of technical support inquiries to the adequate Technical Support engineer while keeping backlogs to the minimum
- Proactively provide all the relevant information on the enquired product and explain the features, advantages, and benefits with the accurate technical specifications.
- Initiate required action for issue resolution and communicate to the appropriate personnel including outbound calls for quicker resolution
- Contributes to knowledge management systems in the form of updating or creating policies and procedures.
CTC 25000
Only Freshers
Skill = Excellent communication
Degree Any full time graduate
Shift Timing 5.00pm to 2.30am and 6.00pm to 3.30am
Location – Bangalore
WFO
Interested Candidates can share their cv to preethi_c@trigent.com OR call 9677758867
Warm Regards
Preethi