Job
Description
JD Conversational Designers
Who are we?
Celebal Technologies is a premier software services company in the field of Data Science, Big Data, and Enterprise Cloud. We help you achieve a competitive advantage with intelligent data solutions, built using cutting-edge technology. Our core offerings are around Cloud Innovation, Supply Chain Analytics, Chat Bots, Power Platforms, and Data Analytics. Our solutions can help you accelerate decision-making and take giants leaps in your digital transformation journeys.
Conversation Designer for Chatbot:
1) We are looking for a Conversational Designer to join our teams, who can design creative and unique chatbot conversation flows.
2) Engage with major enterprise brands to understand their business use cases, their customer personas, and intents for the chatbot solution.
3) Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns.
4) Write effective and natural dialogues.
5) Create prototypes (mock-ups) and templates that clearly convey the conversation design to customers and development teams.
6) Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps.
7) Analyse dialogues and user interaction with live bot/assistants and make recommendations for improving user experience.
8) Exceptional written and verbal communication skills
9) Graduation / Post Graduation in any language specialization or Art, History, Sociology or Psychology is a plus, though not mandatory.
10) Will be a bonus if you also have, Knowledge on Natural Language Understanding Cognitive services
Skills we are looking for:
- Excellent command over the English language and grammar with good vocabulary
- Excellent written and oral communication skills and the ability to prioritize and multi-task
- Graduation / Post Graduation in English or Psychology.
- Passion for writing well designed scripts and conversations
Ahmedabad, Jaipur, Delhi / NCR