Job Description

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• Working with customers to identify the software problems and advising on the solutions.
• Logging and keeping record of customer/employee queries.
• Ability to give software Demonstrations to customers.
• Updating self help manual so customers/employees can try to fix problems by themselves.
• An in depth understanding of the software customers are using.
• An ability to assess each customer or employees IT knowledge levels.
• Logical thinker and Ability to deal with difficult callers.
• Good communication skills.
• Good analytical and problem solving skills.
• Comfortable to work in US shift (Night Shifts).

Skills Required: Sql,MVC