Citicorp Services India Pvt Ltd

Citibank Phone Banking Officer (Voice Process)

Citicorp Services India Pvt Ltd
Not Disclosed
0-4 Years Full Time
Mumbai, Maharashtra, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 0
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Job Description

Roles and Responsibilities

  • Be the best for our customers by -
  1. Displaying complete onus to customers queries / problems
  2. Delivering service with requisite courtesy and accuracy
  3. Adhering to product and process requirements, with nil errors
  4. Escalating customer issues to the right internal stakeholders
  5. Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
  6. SHOULD KNOW TO SPEAK IN HINDI
  • Ensure process efficiency and effectiveness by -
  1. Complying to service and sales guidelines
  2. Achieving Call Quality targets
  3. Resolving customer queries at the first instance of contact, with minimum call handling time
  • Cross-sell / upsell set products like
  1. Loans and mortgages
  2. Priority / elite accounts

Desired Candidate Profile

Graduate / Post Graduate from a recognized university

Candidates with 0 to 12 months of experience

  • Excellent written and oral communication
  • Service mind set
  • Enthusiastic and self-motivated
  • Ability to work in a dynamic environment
  • Good comprehension skills
  • Team player with a positive attitude

NOTE -

  1. Shift For Male Employees - 24 X 7 (Rotational Shifts) / For Female employees - Working hours is any two rotational shifts between 6:30 AM 9:30 PM
  2. Week offs Any Random 2 days off in a week/ No fixed consecutive week offs given
  3. Education Minimum Graduate (Full time Regular Course)
  4. Location - Goregaon (E)

Skills Required: BPO,Telecalling


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