Job
Description
Roles and Responsibilities
- Be the best for our customers by -
- Displaying complete onus to customers queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
- SHOULD KNOW TO SPEAK IN HINDI
- Ensure process efficiency and effectiveness by -
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
- Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts
Desired Candidate Profile
Graduate / Post Graduate from a recognized university
Candidates with 0 to 12 months of experience
- Excellent written and oral communication
- Service mind set
- Enthusiastic and self-motivated
- Ability to work in a dynamic environment
- Good comprehension skills
- Team player with a positive attitude
NOTE -
- Shift For Male Employees - 24 X 7 (Rotational Shifts) / For Female employees - Working hours is any two rotational shifts between 6:30 AM 9:30 PM
- Week offs Any Random 2 days off in a week/ No fixed consecutive week offs given
- Education Minimum Graduate (Full time Regular Course)
- Location - Goregaon (E)