Job
Description
Dear candidates
Greetings From Trigent Software
Hope this email finds you well and safe!
It is our pleasure to inform you that your candidature is shortlisted. We await your confirmation to proceed with further rounds of interview. Kindly go through a brief summary of our company and the job description for your reference.
Wish you a great experience through Trigent, we are excited to get you on board soon.
About us:
TrigentSoftware Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employee potentials, nurturing both employees and clients in a holistic approach.
Trigent is a CMM Level 4 software Development Company in Bangalore and its head office in Boston (USA). We take immense pride in being a Microsoft certified Gold partner. Trigent generates extraordinary value to our clients who benefit from responsive and competent delivery that adheres to tested methodologies and best practices in the talent acquisition industry. Our mission is to help our partners in "Overcoming Limits" of Competitiveness, Productivity, Technology Complexity, Time and Budget Constraints with over 25 years of stellar track record.
Why Trigent?
1. Time tested and established organization. 2. Multi-National presence 3. Career growth and development opportunities. 4. Competitive pay and benefits. 5. Sustained employee motivation. 6. Connect with us on the Go and More.
Employment Type:
Trigent promotes a culture of individual and professional growth within an environment of continuous learning and work exposure with reputed clients. You will be a permanent employee of Trigent and will be working with our partnered clients on various projects at their location.
Job DescriptionNon-Voice Process:
Skill Set Required:
• Excellent written communication and email skills
• Customer centric attitude
• Typing speed >40 WPM
• Basic understanding of android and smartphones
• Familiar with North American and European culture.
• Working experience in Order Management and technical support chat process is
preferred
• Basic understanding of customer service metrics like CSAT, Quality and AHT
Job Description:
• Answer incoming chats and respond to customers emails
• Determines requirements by working with customers
• Provide a delightful experience to the customers by resolving their issues
• Document all information according to standard operating procedures
• Handle customer complaints respectfully and professionally
• Recognize, document, and alert the management team for trends in customer
contacts
• Follow up with customers wherever necessary
Kindly reply to this email to confirm your acceptance.
For further queries please send cv to email Annapurneswari_g@trigent.com
Regards,
Anu